FAQ Section

What’s in a Crunchyroll Loot Crate?
Inside each crate is a curated collection of licensed merch, apparel, and figures from classic series and today’s hottest shows on Crunchyroll.

How do I redeem my code?
1. Select your size and add the crate to your cart.
2. Click Check Out.
3. Enter your Ultimate Fan code.
4. Click Complete Order.

When will my crate ship?
Crates ship between the 5th and 10th of each month.

How do I know once it’s shipped?
You’ll get an email with the tracking info.

Who should I contact if I have more questions?

Reach out to our support@LootCrate.com for any questions related to exchanges and shipping, or https://help.crunchyroll.com/hc/en-us for any questions related to your subscription status or Ultimate Fan code, and we’ll be happy to help!